Privacy Statement: how we use cookies and essential cookies

Cookies are very small text files that are stored on your computer when you visit websites. This website in order to be compliant with the EU GDPR blocks preventively all cookies until a user explicitly consents to the cookie usage.

We use technical cookies to help identify your device so we can tailor your user experience, track your session, shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website involving essential technical cookies.

This Website will:

Remember what is in your shopping basket
Remember where you are in the order process
Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.

This kind of cookies expires on the end of the session when the browser is closed.

Functional Cookies

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

This Website will:
-Track the pages you visits via Google Analytics
-Integrates translations via Google Translate

This kind of cookies normally expires after 1 year and the duration is established at the sole discretion of the Google provider itself.

Third-Party Cookies

This website will:
-Use Google Analytics technical cookies in anonymized way without tracking your IP address (use IP anonymize) only after that you consent to the cookies usage. Refer to the cookie policy of Google for more information.
-Include Youtube videos on some pages that may use third-party cookies provided by Youtube itself. Refer to the cookie policy of Youtube for more informations.

This website will not:
-Share any personal information or directly use third parties cookies.

Third-party cookies normally expires after 1-2 years but they could be even set to never expire, the duration is established at the sole discretion of the third-party provider itself.

Privacy Policy: what we do and how we use your data.

This Privacy Policy applies to French Depot website and its subdomains (“Sites”). French Depot, (https://www.frenchdepotshop.com.cy,” “we,” or “us”) knows that you care how information about you are used and eventually shared. This Privacy Policy explains what information of yours will be collected by https://www.frenchdepotshop.com.cy  when you access the Sites, how the information will be used, and how you can control the collection, correction and/or deletion of your data. We will not use or share your information with anyone other than the one that is publicly available.


Information We Collect.

(a) Our Service: We may collect personally identifiable information about you, such as your full name, company name, email address, or similar, when you register for an account. If you choose to purchase a promotional banner, and or featured listing within the site, our third-parties payment processors such as PayPal will collect your payment information. Your interactions with third-parties payment processors are governed by the privacy policy of the organization providing it. We won't share in any way your personal data with PayPal and payment gateways, you are redirected from our website to these external websites and the interactions with these external websites are governed by the privacy policy of the organization providing it.
(b) Cookies And Tracking Technologies: refer to the cookies policy.
(c) Access And Retention Of Data Controlled By Our Customers: An individual who is a current https://www.frenchdepotshop.com.cy customer who seeks access or wishes to correct, amend or delete inaccurate data about his account, will be able to do this simply editing data through the user profile form. Each customer will be able to update, export and delete account data at any time and directly by itself without the need of contacting us. However, should you wish we may delete any data of yours ASAP.
(d) We will retain personal data we process on behalf of our customers for as long as needed to provide our services. https://www.frenchdepotshop.com.cy will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


Record of consents and processing activities.

We store and track any consent given by you on this website in order to register, create an account, send a contact request, send a promo code request, etc. We keep a consents registry for users that accepted our privacy policy. We keep a record of processing activities entitled to the owner of this website in order to be compliant with the EU GDPR art. 30 1-2 UE 2016/679


How We Use Your Information.

We use the information that we collect about your profile solely to provide access to your reserved area, purchased products and to provide regular invoices. We won't use your collected data for any other purpose nor to send you any commercial or promotional ads. We won't share your information with any third-party service, your account is needed solely to provide access to your reserved area on our website and send relevant reporting to you via email every 15 days.


How Long We Keep Your Information.

We keep your data without any specific time limit, you are free to delete your account whenever you want on your own. If you have no paid orders, we reserve the right to delete your account during our database cleanup at any time and without advising you. If after 10 years you have no orders requiring invoicing, your data and account could be automatically deleted.

How We Share Your Information.

(a) Personally Identifiable Information: https://www.frenchdepotshop.com.cy will not share, rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of https://www.frenchdepotshop.com.cy (for instance, on servers or databases provided by our hosting provider). Management, security and integrity of data storage are under the direct responsibility of our hosting provider company and are governed by the privacy policy of the organization providing the hosting service.
(b) What Happens In The Event Of A Change Of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other User information related to the https://www.frenchdepotshop.com.cy   Service may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
(c) Testimonials: We display personal testimonials of satisfied customers on our Site . With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can do it at any time.


Storage and Processing.

Your information collected through the https://www.frenchdepotshop.com.cy Service may be stored and processed in Europe by our third-parties hosting provider. https://www.frenchdepotshop.com.cy Store is not responsible in any way about the physical data storage of your data. Management, security and integrity of data storage are under the direct responsibility of our hosting provider company and are governed by the privacy policy of the organization providing the hosting service.


How We Protect Your Information.

https://www.frenchdepotshop.com.cy is concerned with protecting your privacy and data, but we cannot ensure or warrant the security of any information you transmit to https://www.frenchdepotshop.com.cy or guarantee that your information on the https://www.frenchdepotshop.com.cy Service may not be accessed, disclosed, altered or destroyed by breach of any of our industry standard physical, technical or managerial safeguards. When you enter sensitive information (such as log in credentials) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). No method of transmission over the Internet or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. We have backup and advanced storage processes running daily to accomplish protection of your data as best as possible and prevent any kind of data breach, after several years of activity we never faced any data breach because we and our hosting provider follow high security standards. We use outside payment platforms and credit card processing company such as PayPal to bill you if you purchase products. These companies do not retain, share, store or use personally identifiable information for any other purposes. Your interactions with these external websites are governed by the privacy policy of the organization providing it.


Our Choices About Your Information.

For current https://www.frenchdepotshop.com.cy customers, you can review, correct, update, export or delete inaccuracies to the information about you that https://www.frenchdepotshop.com.cy keeps on file by logging into your account for example to update your password and billing information. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.


Social Media Widgets.

Our Site may include social media features, such as the Facebook Like button and other widgets, that run on our Site. These features may collect your IP address and which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third-parties or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the organization providing it.

DELIVERIES
Our delivery service refers to Cyprus market ONLY. Deliveries to other countries can be arranged on request. For more information, please CONTACT US.
Standard Delivery: We ensure that all orders are delivered maximum within 3 working days. Every effort is made to deliver orders within same day. Should there be a delay or issue with delivery, please contact: +357 25732007 for help in resolving the problem.
Express Delivery: Available on request

DELIVERY CHARGES

FREE DELIVERY:
We offer Free Standard Delivery within Cyprus to orders over € 70 (per delivery address).
Standard Delivery charge: €4.2+VAT (19%) (delivered within 3 working days)
Express delivery (delivered within 24 hours): Available on request
Please note: all the above charges, apply per delivery address.

MINIMUM PURCHASE

Our minimum purchase order value is €15.

RETURNS

Returns for the food products are not accepted by our stores, due to the sensitive nature of our products.

Important Information on Returns:
Returns of faulty products will only be accepted if the goods were faulty when delivered to you. We at _Wine and More by French Depot, keep the products in perfect condition and take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to mishandling, will not be accepted as faulty. We will replace a faulty product if a replacement is in stock and available. Returns of faulty goods must be returned to us within _6__ days of being received by you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred. Please note refunds to Debit/Credit Cards normally clear in 1/2 days. All the credit notes are valid for 6 months from the date of issue and can be redeemed in the Wine and More by French Depot STORES. If you want to purchase from the site with your Credit Note please contact us before making your purchase at +357 25732007.
Returns and exchanges received outside the above time frames will not be accepted.

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  • PAPHOS BOUTIQUE & WINE BAR
    Neophytou Nikolaidi 53
    Paphos
    Call us for more information:
    T: 26 100555
  • NICOSIA BOUTIQUE
    Prodromou 49C
    Nicosia 1090
    Call us for more information:
    T: 22 730138

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